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FAQ
Welcome to the Inet Solution Zanzibar FAQ page — your trusted resource for clear answers and helpful information. Whether you have questions about our internet packages, installation process, billing details, coverage areas, or technical support, we’ve organized everything in one place to make finding the information you need simple and convenient.
We believe in keeping things simple, transparent, and stress-free. That’s why we’ve compiled the most common questions from our customers—so you can get the answers you need without the wait.
General Questions
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How do I check if your service is available in my area?
You can easily check service availability by contacting our support team through phone, WhatsApp, or the coverage form on our website. Simply provide your location details, and our team will confirm whether fiber or wireless connectivity is available in your area.
We are continuously expanding our network across Zanzibar, so even if coverage is not yet available, we can notify you once it reaches your location.
What internet speed do I need for my household?
The right internet speed depends on how many people and devices are connected in your home, and how you use the internet.
- 10–20 Mbps is suitable for light browsing, social media, and basic streaming for 1–3 users.
- 25–50 Mbps works well for families who stream HD videos, attend online classes, and work from home.
- 50 Mbps and above is ideal for larger households, online gaming, 4K streaming, smart home devices, and multiple users connected at the same time.
If you’re unsure, our team can assess your household usage and recommend the best package to ensure smooth and uninterrupted connectivity.
Do you offer unlimited data plans?
Yes, Inet Solution Zanzibar offers unlimited data plans across our residential and business packages. This means you can browse, stream, work, and connect without worrying about data caps or extra usage charges.
Our unlimited plans are designed to provide consistent speeds and reliable performance, ensuring a smooth online experience for your home or business.
If you’re unsure which unlimited package best fits your needs, our team is happy to guide you.
Can I use my own router, or do I need to rent one?
Yes, you can use your own compatible router, as long as it meets the technical requirements of our network. Our team can help verify whether your device is suitable for optimal performance.
For customers who prefer convenience, we also provide professionally configured routers during installation to ensure strong signal coverage, secure setup, and maximum speed.
If you’re unsure which option is best, our technical team will guide you during the installation process.
Support & Troubleshooting
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How can I check for outages in my area?
You can check for service outages in your area by:
- Visiting the “Service Status” page on our website, where we post real-time updates.
- Contacting our support team via phone, WhatsApp, or email for immediate assistance.
- Following our official social media channels, where we post announcements for planned maintenance or unexpected outages.
We strive to minimize downtime and will notify affected customers proactively whenever maintenance or issues occur.
Why is my internet slower than usual?
There are several reasons your internet speed may be slower than expected:
- Network congestion: Multiple devices or users online at the same time can reduce speed.
- Wi-Fi signal issues: Distance from your router, walls, or interference from other devices can affect performance.
- Device limitations: Older devices or outdated software may not fully utilize your connection speed.
- Temporary outages or maintenance: Planned maintenance or network issues can cause brief slowdowns.
For the best performance, we recommend checking your router placement, limiting simultaneous heavy usage if possible, and keeping your devices updated. If issues persist, our technical team is ready to diagnose and resolve any problems quickly.
How do I reset my Wi-Fi password?
You can reset your Wi-Fi password in two ways:
- Using your router interface:
- Access your router’s settings through the IP address provided in your installation guide (usually printed on the router).
- Log in with your admin credentials and update the Wi-Fi password under the wireless settings section.
- Contacting our support team:
- If you’re unsure or prefer assistance, our technical team can reset your password remotely or guide you step by step.
We recommend using a strong, unique password to keep your network secure.
What should I do if my internet suddenly stops working?
If your connection suddenly stops, follow these steps:
- Check your equipment: Make sure your router and modem are powered on and all cables are securely connected.
- Restart your router: Turn off the router, wait 30 seconds, then turn it back on. This often resolves temporary issues.
- Check for outages: Visit our Service Status page or contact our support team to see if there’s a network issue in your area.
- Verify device settings: Ensure your device’s Wi-Fi is turned on and connected to the correct network.
If your internet still doesn’t work after these steps, contact our technical support team immediately. We provide fast, expert assistance to get you back online as quickly as possible.
Pricing & Billing
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How much does your internet service cost?
Our internet packages start at:
- Gold Package: TZS 80,000 / Month
- Diamond Package: TZS 120,000 / Month
- Tanzanite Package (Best Seller): TZS 170,000 / Month
- Plus Package: TZS 220,000 / Month
For enterprise or custom solutions, including higher speeds or dedicated business connections, please contact our sales team for a personalized quote.
Are there any hidden fees?
No, there are no hidden fees with Inet Solution Zanzibar.
- The monthly package price you see is what you pay for your chosen plan.
- Installation fees are clearly stated upfront (with some packages offering free installation promotions).
- Any optional services, such as enterprise customization or additional equipment, will always be communicated before purchase.
For full transparency or questions about your billing, you can contact our sales or support team — we’ll provide clear details so you know exactly what you’re paying for.
What payment methods do you accept?
We make it easy to pay for your internet service with multiple options:
- Mobile Money: Pay conveniently using your Lipa Namba.
- Bank Transfer: Direct payments through your bank account.
If you need assistance or want to set up recurring payments, our support team can guide you step by step.
Can I upgrade or downgrade my plan anytime?
Yes! You can upgrade or downgrade your internet plan at any time to match your needs.
- If your household or business requires more speed or bandwidth, you can upgrade easily.
- If you need a smaller plan, downgrading is also straightforward.
- Simply contact our sales or support team, and we’ll process the change quickly with minimal downtime.
This flexibility ensures your internet plan always fits your usage and budget.
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